Home | Diversified Technology Learning

This is the Learning Management System for Diversified Technology Inc. Here, you will find courses and content to support the Diversified Billing System (DBS) and the Citizen Action Center (CAC).

*If you do not see content for a topic you are looking for, Please contact our Chief Learning Officer, Jonathan Jones at (570) 485-2269 or via email at learn@diversifiedtechnology.com and include a content request you would like to see.
- Select activity DBS: Transaction Codes
  
  DBS: Transaction Codes File PDF
- Select activity DBS: Bill Maintenance
  
  DBS: Bill Maintenance File PDF
- Select activity CAC: Overview Quick Reference Guide
  
  CAC: Overview Quick Reference Guide File PDF
- Select activity CAC: Home Screen
  
  CAC: Home Screen File MP4
- Select activity CAC: Schedule
  
  CAC: Schedule File MP4
- Select activity CAC: Manage Municipality
  
  CAC: Manage Municipality File MP4
- Select activity CAC: Frequently Asked Questions
  
  CAC: Frequently Asked Questions File MP4
- Select activity CAC: Utility Customer
  
  CAC: Utility Customer File MP4
- Select activity CAC: Transaction Report
  
  CAC: Transaction Report File MP4
- Select activity CAC: AutoPay
  
  CAC: AutoPay File MP4
- Select activity CAC: Processor Reports
  
  CAC: Processor Reports File MP4
- Select activity CAC: Alerts
  
  CAC: Alerts File MP4
- Select activity CAC: Customer Communications
  
  CAC: Customer Communications File MP4
- Select activity CAC: Forms & Documents
  
  CAC: Forms & Documents File MP4
- Select activity CAC: General Payments
  
  CAC: General Payments File MP4
- Select activity CAC: Move In & Move Out
  
  CAC: Move In & Move Out File MP4
- Select activity CAC: Registration Reports
  
  CAC: Registration Reports File MP4
- Select activity CAC: Resource Rentals
  
  CAC: Resource Rentals File MP4
- Select activity DBS: Billing Payment Overview
  
  DBS: Billing Payment Overview Folder
- Select activity DBS: Billing Payment Process
  
  DBS: Billing Payment Process File MP4
- Select activity DBS: Billing Processing Cash payment
  
  DBS: Billing Processing Cash payment File MP4
- Select activity DBS: How to Process Utility Billing Payments
  
  DBS: How to Process Utility Billing Payments File PDF
- Select activity DBS: Reverse Payment Processing
  
  DBS: Reverse Payment Processing File PDF
- Select activity DBS: Adjustment and Interest - Penalty and Interest
  
  DBS: Adjustment and Interest - Penalty and Interest File MP4
- Select activity DBS: Adjustment and Interest - Setup and Intro
  
  DBS: Adjustment and Interest - Setup and Intro File MP4
- Select activity DBS: Adjustment and Interest - Penalty Exceptions
  
  DBS: Adjustment and Interest - Penalty Exceptions File MP4
- Select activity DBS: Adjustment and Interest - Penalty Register & Update
  
  DBS: Adjustment and Interest - Penalty Register & Update File MP4
- Select activity DBS: Adjustment and Interest - Penalty Adjustments
  
  DBS: Adjustment and Interest - Penalty Adjustments File MP4
- Select activity DBS: Adjustment and Interest - Interest Training
  
  DBS: Adjustment and Interest - Interest Training File MP4
- Select activity DBS: Notice Processing
  
  DBS: Notice Processing File PDF
- Select activity DBS: Notice Processing - Notice Setup
  
  DBS: Notice Processing - Notice Setup File MP4
- Select activity DBS: Notice Processing - Notice Exceptions
  
  DBS: Notice Processing - Notice Exceptions File MP4
- Select activity DBS: Notice Processing - Notice Register
  
  DBS: Notice Processing - Notice Register File MP4
- Select activity DBS: Notice Processing - Notice Print
  
  DBS: Notice Processing - Notice Print File MP4
- Select activity DBS: Notice Processing - Notice Update and Finalizing
  
  DBS: Notice Processing - Notice Update and Finalizing File MP4
- Select activity DBS: Adjustment Processing
  
  DBS: Adjustment Processing File PDF
- Select activity DBS: Reverse Payment Processing
  
  DBS: Reverse Payment Processing File PDF
- Select activity DBS: Adjustments & Reverse Payments
  
  DBS: Adjustments & Reverse Payments File MP4
- Select activity DBS: Final Direct Billing
  
  DBS: Final Direct Billing File PDF
- Select activity DBS: Final Direct Billing
  
  DBS: Final Direct Billing File MP4
- Select activity DBS: Final Direct Billing - Final Bill Job Setup
  
  DBS: Final Direct Billing - Final Bill Job Setup File MP4
- Select activity DBS: Final Direct Billing - Final Billing and Calculating Bills
  
  DBS: Final Direct Billing - Final Billing and Calculating Bills File MP4
- Select activity DBS: Final Direct Billing - Bill Print and Updating Bills
  
  DBS: Final Direct Billing - Bill Print and Updating Bills File MP4
- Select activity DBS: ACH from Start to Finish
  
  DBS: ACH from Start to Finish File PDF
- Select activity DBS: ACH from Start to Finish
  
  DBS: ACH from Start to Finish File PDF
- Select activity DBS: ACH from Start to Finish - ACH Processing/Setup the Client for ACH
  
  DBS: ACH from Start to Finish - ACH Processing/Setup the Client for ACH File MP4
- Select activity DBS: ACH from Start to Finish - Prenote & Final Checkboxes
  
  DBS: ACH from Start to Finish - Prenote & Final Checkboxes File MP4
- Select activity DBS: ACH from Start to Finish - Adding a Customer to the ACH File
  
  DBS: ACH from Start to Finish - Adding a Customer to the ACH File MP4
- Select activity DBS: ACH from Start to Finish - Understanding the Contents of the ACH File
  
  DBS: ACH from Start to Finish - Understanding the Contents of the ACH File MP4
- Select activity DBS: ACH from Start to Finish - How to Edit the ACH File to Balance Differences
  
  DBS: ACH from Start to Finish - How to Edit the ACH File to Balance Differences MP4
- Select activity DBS: ACH from Start to Finish - Change a Customer Amount In the ACH Prior Submitting to the Bank
  
  DBS: ACH from Start to Finish - Change a Customer Amount In the ACH Prior Submitting to the Bank File MP4
- Select activity DBS: ACH From Start to Finish - Making a Customer Inactive from the ACH File
  
  DBS: ACH From Start to Finish - Making a Customer Inactive from the ACH File MP4
- Select activity DBS: AR Trial Balance Reports
  
  DBS: AR Trial Balance Reports File PDF
- Select activity DBS: AR Trial Balance Reports 2
  
  DBS: AR Trial Balance Reports 2 File PDF
- Select activity DBS: AR Trial Balance Reports
  
  DBS: AR Trial Balance Reports File MP4
- Select activity DBS: Billing Exceptions Report - Billing Process with Exceptions Reports
  
  DBS: Billing Exceptions Report - Billing Process with Exceptions Reports File PDF
- Select activity DBS: Billing Exception Reports Training
  
  DBS: Billing Exception Reports Training File MP4
- Select activity DBS: AR Past Due Reports
  
  DBS: AR Past Due Reports File PDF
- Select activity DBS: AR Reconciliation Report
  
  DBS: AR Reconciliation Report File PDF
- Select activity DBS: AR Reconciliation and Past Due Reports
  
  DBS: AR Reconciliation and Past Due Reports File MP4
- Select activity DBS: Customer and Processing Reports - Processing Reports (training doc.)
  
  DBS: Customer and Processing Reports - Processing Reports (training doc.) File PDF
- Select activity DBS: Customer and Processing Reports - Customer Reports (training doc.)
  
  DBS: Customer and Processing Reports - Customer Reports (training doc.) File PDF
- Select activity DBS: Processing Reports (step action table)
  
  DBS: Processing Reports (step action table) File PDF
- Select activity DBS: Customer Reports (step action table)
  
  DBS: Customer Reports (step action table) File PDF
- Select activity DBS: Customer and Processing Reports (full video)
  
  DBS: Customer and Processing Reports (full video) File MP4
- Select activity DBS: Customer Maintenance (training doc.)
  
  DBS: Customer Maintenance (training doc.) File PDF
- Select activity DBS: Adjustment and Interest - Interest Processing (training doc.)
  
  DBS: Adjustment and Interest - Interest Processing (training doc.) File PDF
- Select activity DBS: Customer Maintenance - How to Access a Customer's Account
  
  DBS: Customer Maintenance - How to Access a Customer's Account File MP4
- Select activity DBS: Customer Maintenance -Equivalent Dwelling Unit
  
  DBS: Customer Maintenance -Equivalent Dwelling Unit File MP4
- Select activity DBS: Customer Maintenance - Billing Cycle
  
  DBS: Customer Maintenance - Billing Cycle File MP4
- Select activity DBS: Customer Maintenance - Billing Rate Area
  
  DBS: Customer Maintenance - Billing Rate Area File MP4
- Select activity DBS: Customer Maintenance - Meters
  
  DBS: Customer Maintenance - Meters File MP4
- Select activity DBS: Customer Maintenance - Liens
  
  DBS: Customer Maintenance - Liens File MP4
- Select activity DBS: Customer Maintenance - Payment Plans & Vouchers
  
  DBS: Customer Maintenance - Payment Plans & Vouchers File MP4
- Select activity DBS: Customer Maintenance - Comments & Images
  
  DBS: Customer Maintenance - Comments & Images File MP4
- Select activity DBS: Customer Maintenance - Statistics
  
  DBS: Customer Maintenance - Statistics File MP4
- Select activity DBS: Customer Maintenance - Customer Change Log & Deposit Refund
  
  DBS: Customer Maintenance - Customer Change Log & Deposit Refund File MP4
- Select activity DBS: Customer Maintenance - History
  
  DBS: Customer Maintenance - History File MP4
- Select activity DBS: Customer Maintenance - Consumption History
  
  DBS: Customer Maintenance - Consumption History File MP4
- Select activity DBS: Customer Maintenance - Reports & Billings
  
  DBS: Customer Maintenance - Reports & Billings File MP4
- Select activity DBS: Customer Maintenance - Payments, Adjustments, Penalties
  
  DBS: Customer Maintenance - Payments, Adjustments, Penalties File MP4
- Select activity DBS: Customer Maintenance - Interest, Notices, Charts and Graphs & User Settings
  
  DBS: Customer Maintenance - Interest, Notices, Charts and Graphs & User Settings File MP4
- Select activity DBS: Customer Maintenance - User Settings
  
  DBS: Customer Maintenance - User Settings File MP4
- Select activity DBS: Process Utility Billing - How to Process Billing Payments
  
  DBS: Process Utility Billing - How to Process Billing Payments File PDF
- Select activity DBS: Overview Quick Reference Guide
  
  DBS: Overview Quick Reference Guide File PDF
- Select activity Level 1 Quick Reference Guide
  
  Level 1 Quick Reference Guide File PDF
- Select activity Level 1 Support Certification Quiz
  
  Level 1 Support Certification Quiz
- Select activity Week 4 Activity Assessment
  
  Week 4 Activity Assessment SCORM package
- Select activity Week 5 Activity Assessment
  
  Week 5 Activity Assessment SCORM package
- Select activity CAC Municipality Portal - Overview
  
  CAC Municipality Portal - Overview File PDF
- Select activity CAC Municipality Portal - Adding and Editing Staff
  
  CAC Municipality Portal - Adding and Editing Staff File PDF
- Select activity CAC Municipality Portal - How to Print Receipts
  
  CAC Municipality Portal - How to Print Receipts File PDF
- Select activity CAC Municipality Portal - Making A Payment for a Customer
  
  CAC Municipality Portal - Making A Payment for a Customer File PDF
- Select activity CAC Municipality Portal - Transaction Reports
  
  CAC Municipality Portal - Transaction Reports File PDF
- Select activity CAC Municipality Portal - Viewing AutoPay Customers
  
  CAC Municipality Portal - Viewing AutoPay Customers File PDF
- Select activity CAC Municipality Portal - Viewing Sweep Reports
  
  CAC Municipality Portal - Viewing Sweep Reports File PDF
- Select activity Cybersecurity Awareness Training - Part 1 - Complimentary
  
  Cybersecurity Awareness Training - Part 1 - Complimentary File MP4
- Select activity CAC Quiz
  
  CAC Quiz File MP4
- Select activity DBS: Status Codes
  
  DBS: Status Codes File PDF
- Select activity Client Portal Into Video

Announcements

Diversified Technology’s mission is simple. To leverage advances in technology for the benefit of local government and its citizens. To create a digital environment where local government can operate smoothly, without friction, to improve the lives of its constituents.

Diversified Technology
95 East 10th Street
PO Box 949
Bloomsburg, PA 17815

info@diversifiedtechnology.com
Sales * 877-202-0197 * sales@diversifiedtechnology.com
Support * 800-537-8903 * support@diversifiedtechnology.com

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